Support

If you are experiencing problems using BatchAudio, or BatchAudio Command Line, then please email, support@batchaudio.com.

In order to help us help you please provide the following information about your problem:

1. The software you are using, BatchAudio or BatchAudio Command Line.

2. Your software registration id.

3. The full version of the software, for example version 1.0.

4. The operating system you are using.

5. Your processor make, speed and the amount of RAM in your system.

6. A description of the problem you encountered.

7. The steps that can be taken to reproduce the problem.

When a support request is sent a response will be given as soon as possible, normally within 24 hours. This first response will acknowledge receipt of your report. This is not an automated response and once you receive this you can assume that the information you have sent has been logged and is being investigated. As soon as is practical you will be advised further by future emails.

We appreciate feedback from our customers and hope you find our support service helpful. If you are a registered customer priority will be given to your requests.